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Shipping & Returns

SHIPPING & RETURNS
We ship all orders via USPS, FedEx or UPS. Shipping Charges are based on distance and weight that is calculated through our shopping cart. As a general rule, we ship in-stock orders within 1-2 business days (Monday through Friday, excluding holidays) of receiving your order. However, if your order is received before 12:00 PM (PST), you can usually expect your package to be shipping that very same day.

SHIPPING TIME
Please allow approximately 1-2 business days (M-F) for your order to process through our warehouse, except as noted on individual product pages.

NOTE: Holiday and seasonal costumes and accessories may require additional processing time. The shipment day as well as Saturdays, Sundays and holidays are not considered transit days or delivery days. After an order has been shipped from our warehouse your selected carrier will take the following days to deliver the package.

DOMESTIC SHIPPING OPTIONS

USPS (United State Postal Services)

Shipping Options

Days

Priority Mail

3-5 business days in most cities

Express Mail

1-2 business days in most cities

 

 

 

 

 

 

**All shipping times quoted are based on the time it leaves our warehouse (1-2 days after the order is placed.

UPS (United Postal Services)

Shipping Options

Days

Ground

1-5 business days

3 Day Select

3 business days

2nd Day Air

2 business days

Next Day Air Saver

Next business day, by the end of the day

Next Day Air

Next business day, by 3:00 PM

**All shipping times quoted are based on the time it leaves our warehouse (1-2 days after the order is placed.)

FedEX (Federal Express Shipping Services)

Shipping Options

Days

Priority Overnight

Next business day morning by 8:00, 8:30, 9:00 or 10:00 AM depending on destination

Standard Overnight

Next business day delivery by 3:00PM most areas

2 Day

Two days delivery by 4:30 PM to most areas

Express Saver

Three business days delivery by 4:30 PM to most areas

Ground

Economy ground delivery by 1-5 business days depending on the distance to destination

** All shipping times quoted are based on the time it leaves our warehouse (1-2 days after the order is placed.)

PO Box, APO and FPO Addresses

We only offer USPS service on orders being shipped to P.O. Box, APO (Army Post Office) and FPO (Fleet Post Office) addresses. You may choose from the following USPS shipping options for P.O. Box and military addresses:

APO AND FPO ADDRESSES BY USPS (United States Postal Services)

Shipping Options

Days

Priority Mail

3-5 business days in most cities; Hawaii 2-3 business days; Alaska 2-9 business days

Express Mail

1-2 business days in most cities; Hawaii 1-2 business days; Alaska 2-9 business days

**All shipping times quoted are based on the time it leaves our warehouse (1-2 days after the order is placed.)

INTERNATIONAL SHIPPING

DELIVERY OPTIONS
We currently use United State Postal Service for all international orders. Please note that delivery times are not guaranteed and we are not responsible for packages delayed by customs. Generally, if your package is being delivered to a major metropolitan area, your shipping time will be on the shorter side of the times listed above. Rural/remote areas of Canada will have the longest shipping times and may exceed the times listed above for extremely remote areas.

USPS INTERNATIONAL (United State Postal Services)

Shipping Options

Days

Priority Mail International

7-10 business days in most Country outside of US territory.

Express Mail International

4-6 business days in most Country outside of US territory.

**Please note that delivery times are not guaranteed and we are not responsible for packages delayed by customs. All shipping times quoted are based on the time it leaves our warehouse (1-2 days after the order is placed.)

SHIPPING CHARGES

To view the shipping charges on any order, simply place the items you wish to purchase into your shopping cart and select your shipping country on the shopping cart page.

CURRENCY

All currency displayed is in US dollars and will be billed as such. Exchange rates may fluctuate. Please note that some banks may charge additional fees for currency conversion. Please contact your bank directly for additional details and rates.

DUTIES AND TAXES

You will be responsible to pay any additional taxes, duties, or any additional fees upon arrival of the delivery. CostumeMaze.com is unable to estimate costs associated with the additional fees. Please contact the your local customs office for more information on additional fees. Please familiarize yourself with customs laws prior to ordering.

Due to specific regulations, we are unable to ship all products Internationally. We will contact within 1-2 business to inform you if your order is not eligible to ship internationally due to license agreement or oversize of the product.

INTERNATIONAL RETURNS

Most products can be returned within 3 days of the delivery date. Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges. Buyer must pay for return shipping cost. Any return received with missing items or without original packaging will not be credited.

DOMESTIC RETURN AND EXCHANGE POLICY

In the costume industry, it’s natural for most businesses to set a “No Return or Exchange” policy. At CostumeMaze, we understand our customers, we know your decision to purchase costumes or costume accessories over the internet where they can not be inspected for quality or tried on ahead of time is uncomforting. To accommodate for this, CostumeMaze has developed a Return/Exchange Policy. If for any reason you are not happy with your selection, you may return/exchange the item(s). If exchanging item(s), you may exchange for a different size or for something of equal or greater value.

Our Return/Exchange Policy is as follows:

· There are No Returns or Exchanges on Hats, Wigs, Masks, Make-up or Costume Accessories.

· All items are thoroughly checked prior to shipping. If an item is damaged or destroyed in shipping, please contact us at support@CostumeMaze.com immediately upon inspection.

· Costume may be exchanged for a different size or another item of equal or greater value within 3 days of receipt of merchandise. Please open your costume and try it on as soon as it arrives. Please note: buyer will pay for shipping cost of the exchanged product(s). Please review our sizing chart carefully before making a purchase or exchange.

· To return/exchange an item, you must email us at support@CostumeMaze.com within 3 days of receiving your merchandise to obtain a Return/Exchange Authorization (REA) number and return/exchange instructions. CostumeMaze is not responsible for shipping charges on exchanged items.

· All shipping charges are nonrefundable.

· Once Return/Exchange Authorization is given, your package must be post-marked within 5 days of the return/exchange authorization date. Item(s) return/exchanged after the REA expiration date will be subject to a 25% restocking fee.

· Items being return/exchanged MUST be in their original, unused condition and in their original packaging. We do not accept return/exchanges on worn merchandise. The item(s) will be sent back to you at your expense if we feel they have been worn and no credit will be issued.

· Refused packages and item(s) returned without a Return/Exchange Authorization Number will be subject to a restocking fee of 25%.

· There are NO Returns or Exchanges on special orders or orders containing over 12 pieces of an item.

In cases of the wrong product, damaged or defective product being shipped by CostumeMaze, the customer may choose to have the product replaced with the identical product or the missing element sent out. If the product shipped was not the product ordered, the customer may elect to have the correct product shipped. Please contact us within 3 days of shipment delivery in order to correct our error immediately.

IMPORTANT

Halloween Return/Exchange Policy Exclusion Dates:

Due to the seasonal nature of our merchandise, all orders shipped between October 10th and November 3rd are FINAL SALE. THEY ARE NOT RETURNABLE OR EXCHANGEABLE. Please be sure to review sizes and double check basket contents before ordering. We advise you to order early to avoid problems and disappointment during this short block out period.

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